The Hard Truth About B2B eCommerce podcast treads onward this week with an in-house episode welcoming our new guest Harry Drajpuch, CEO of Amware Fulfillment, to discuss the challenges and best practices of high-volume fulfillment operations and logistics.
Harry Drajpuch is the CEO at Amware Fulfillment, a national 3PL fulfillment provider that specializes in scalable solutions for companies that are beyond the start-up phase and in need of professional advice and execution for high-volume fulfillment operations. With distribution centers located across the U.S., Amware enables 1-2 day delivery to 95% of the U.S. The company is equally adept at operating B2C and B2B fulfillment environments, providing one logistics partner for all sales channels.
Episode 79: Logistics, Supply Chain, & 3PL
- The importance of customized unboxing experience
- Fulfillment by Amazon (FBA) and limitation of branding in packaging
- Nuances that make it difficult for B2B businesses to put their services and products online
- Best Practices to run volatility when orders mount up
- Multiship concept for B2B
- Warehouse management
- ERP and order management integrations
- Ways to handle integrations with order management to make it comfortable while keeping costs down
- Hybrid fulfillment and its future
- How to manage over sixty million shippings a year globally
- The problem of split orders and multiplication orders
- Front-end problems with B2B ordering on major eCommerce platforms
- Unique business rules of B2B
- Why you need to invest in automation of basic ordering from front to back
- Why human interaction is still needed to gather more data about your customers
- The beauty of outsourcing
- Generational preferences in shopping online
- Today’s trends in the industry of logistics
- Why you should care about the logistics as much as about marketing
- Dynamics of the market and shipping today
- Exponential growth of technology
- Why productivity of remote workers is higher
- How to get efficient with logistics
This podcast’s origin story
Podcasts are still a relatively new medium for content, but just because they are new doesn’t mean they lack power. In fact, it is quite the opposite. Podcasts have a unique ability to reach people on their time, whenever it is convenient for them – a way that previously did not majorly exist. Podcast listeners can take the information wherever they go and absorb it as they see fit. And that’s exactly what we are looking to do here. We want to reach a new audience of B2B eCommerce enthusiasts.
This podcast is all about B2B eCommerce. B2B is a different breed of eCommerce and it needs a different breed of Podcast. We get into the nitty-gritty of integrations, adoption, platforms, data and so much more regarding what makes B2B difficult to make successful for eCommerce!
We noticed that a few B2C podcasts exist on Spotify and Apple Podcasts, but nothing designed for the B2B eCommerce community. B2B and B2C eCommerce have a lot of overlap, but even more differences. Each has a different set of requirements and customer demands that impact project scope. Let’s call a spade a spade. B2B is harder, more complicated, and harder to market. But it is also a bigger piece of the pie. The eCommerce B2B roadmap to success is not as cut and dry as B2C and that’s why we have started this podcast.
B2C platforms like Magento and Shopify have large communities that support and have done the entre-level work of most projects. The same community does not exist for B2B, but we are starting to build it. The ecosystem may not be as mature, but as experts in the space, we hope this podcast will help some people wake up and reevaluate their online sales strategy.
The first podcast examines major trends around B2B eCommerce as well as answering all of the above questions. Take a listen for yourself and let us know what you think!
We will be posting new episodes with special guests weekly. You can listen on our dedicated podcast website and download the podcast on all major channels: Apple Podcasts, Spotify, Google Podcasts, Stitcher, TuneIn, Overcast, Pocket Cast, Castro, Castbox, Podchaser, Podcast Addict, Deezer, Listen Notes, and RSS Feed.